Our policies around returning or exchanging a product are designed to make your shopping experience at cartersphotographics.co.nz an enjoyable and hassle free experience, if you find we could improve on something please let us know.
If you have a legitimate reason for returning a purchase or requesting a refund, inform us about it and we'll do everything in our power to put things right, with the least amount of disruption, in the shortest amount of time.
Our returns/refunds policy does not affect any statutory rights you may have under New Zealand consumer protection or sale of goods laws.
Carters Photographics is not required to provide a refund if you have changed your mind
You may wish to return a purchase due to:
1. Malfunction
2. Received damaged
Malfunction:
If the item purchased does not function correctly on receipt, or fails within its warranty period*, please contact us immediately (by email or phone), quoting your invoice number and advising us of the nature of the problem.
If the goods carry a manufacturers warranty or you have an extended warranty on the product, then please advise us accordingly.
If the goods do not carry a manufacturers warranty, then they are warranted by us for sixty (60) days and we will organise the retrieval of the item at our cost and provided that the problem has not been caused by misuse or normal wear and tear - repair or replace (at our discretion) within 28 days from its return to us.
If the goods cannot be repaired or replaced, we will credit the cost of the relevant purchase back to your credit card.
Damaged on receipt:
If the goods are received by you in an already damaged condition - please contact us immediately (by email or phone), quoting your invoice and advising us of the nature of the damage.
We will organise the retrieval of the item at our cost and will ship a replacement immediately upon receipt of the damaged goods, by us.
If for any reason the item cannot be replaced, we will immediately invite you to select a replacement item or credit the cost of the relevant purchase back to your credit card - at your discretion.
NOTE: This policy DOES NOT apply to DVD's, CD-ROMs, Software, or Books.
DVD's, CD's, Software, and Books
Please note that in the case of DVD's, CD-ROM's, Videos, Software and other products which are covered by copyright and intellectual property law our suppliers will not accept stock back because of the high level of illegal copying and piracy of intellectual property - so we are unable to accept returns or issue refunds on such products.